Frequently Asked Questions
Everything you need to know about shopping with Mumu.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. During high-volume periods or sales, processing may take up to 4 business days. You will receive a tracking number via email as soon as your package is on its way.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of the delivery date. Please note that items marked as Final Sale cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to most countries worldwide! International shipping rates and delivery timelines are calculated at checkout based on your specific location and the weight of your order.
How do I know what size to order?
Since our styles range from flowy and oversized to tailored and slim-fit, we recommend checking the 'Size Guide' located on each product page for specific measurements and fit tips.
Can I change or cancel my order after it's placed?
We work quickly to get your order out the door, so we are usually unable to make changes or cancellations once an order is confirmed. Please double-check your shipping address and items before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.